9bd9 Privacy Policy
Your personal information is completely safe with us. How we collect, store, and use data is stated transparently in this policy.
Last Updated: January 1, 2026. If this privacy policy changes, we will post a notice on the platform and indicate the new effective date.
1. Introduction and Scope
9bd9 ("we", "us", or "platform") operates an online gaming service for players in Bangladesh. This privacy policy ("policy") describes how we collect, use, store, disclose, and protect the personal information of users of the https://9bd9.cam website and related services ("services").
By using our services, you consent to the data processing practices described in this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected]. This policy applies only to individuals aged 21 or older.
2. What Information We Collect
9bd9 collects only the information that is necessary. The types of information we collect are described below:
Registration and Account Information
The following information is collected from you when you create an account:
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile number (linked to your bKash, Nagad, Rocket, or Upay account)
- Residential address (Bangladesh)
- Preferred currency (BDT / Taka)
Financial and Identity Verification Information
For transaction security and fraud prevention:
- National ID (NID) or passport number (when required)
- Deposit and withdrawal transaction history
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Wallet balance and bonus history
Gaming Activity Information
Information collected automatically while you use the platform:
- Betting and game play history
- Win and loss records
- Login times and session duration
- Preferred game categories and play style
- VIP level and points progress
Technical and Device Information
Collected automatically for site operation and security:
- IP address and geographic location (country/district level)
- Device type, operating system, and browser
- Cookies and session identifiers
- Referral source and page visit data
- Server logs and error reports
3. How We Use Your Information
Collected information is used only for legitimate purposes. Each purpose is described in detail below:
3.1 Service Operation and Improvement
Your information is used to manage your account, process transactions, award bonuses, and improve your gaming experience. Session data is used to keep your login and navigation on the 9bd9 platform running smoothly.
3.2 Identity Verification and Fraud Prevention
Identity verification processes are carried out to ensure account security and to prevent fraud, money laundering, and other illegal activities. We monitor unusual transactions or login activity and take precautionary measures in suspicious cases.
3.3 Customer Support
Your information is used to provide our 24/7 live chat support team with the details needed to resolve account issues, transaction complaints, or technical assistance requests. Communication history via email is retained to improve service quality.
3.4 Responsible Gaming Implementation
Your gaming behaviour is monitored to identify problem gambling risks and, where necessary, supportive measures are taken. This information is also used to provide self-exclusion and limit-setting features in accordance with the responsible gaming policy.
3.5 Notifications and Promotional Communications
With your consent, emails or in-platform messages may be sent about bonus offers, tournament announcements, or important policy changes. You may opt out of such communications at any time.
4. Disclosure of Information to Third Parties
9bd9 never sells your personal information to third parties. However, information may be shared in specific circumstances:
Service Provider Partners
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and IT service providers. All such partners are bound by confidentiality agreements.
Legal and Regulatory Obligations
Information may be disclosed to fulfil valid legal directives from competent authorities, court orders, or anti-money laundering obligations. In such cases, we provide only the minimum amount of information required.
Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such cases, we will notify you in advance and your information will remain protected under the same privacy standards.
5. Cookies and Similar Technologies
Cookies and similar tracking technologies are used on the 9bd9 website. These are essential for ensuring the functionality and security of the site.
5.1 Essential Cookies
These cookies are mandatory for the site to operate. They are used to maintain login sessions, store cart and balance information, and perform security checks. These cookies cannot be disabled.
5.2 Functionality Cookies
These cookies are used to remember your language preferences, game layout settings, and other personalised configurations. Disabling them may limit some site features.
5.3 Analytical Cookies
Privacy-friendly analytics tools are used to analyse website traffic, monitor page performance, and improve the user experience. The data from these cookies does not identify any individual person.
5.4 Cookie Controls
You can delete or block non-essential cookies from your browser settings. However, this may limit some site features. Instructions for managing cookies in different browsers can be found in the help section of the respective browser.
6. Information Security Measures
9bd9 follows industry-standard technologies and processes to protect your personal information. Our security infrastructure is described below:
SSL Encryption
All data transmissions are protected by SSL/TLS encryption, which reduces the risk of data theft to nearly zero.
Firewall Protection
Advanced firewalls and intrusion detection systems protect servers from unauthorised access.
Two-Factor Verification
Two-factor authentication (2FA) is offered to protect accounts, and suspicious logins are automatically blocked.
Secure Storage
Data is stored in encrypted databases and regular backups are taken. Passwords are kept in hashed form.
Steps in Case of a Security Breach
If a data breach occurs that may affect your personal information, we will notify you as soon as possible after learning of the incident and take the necessary protective measures. We will also advise you to change your account password.
7. Data Retention Period
9bd9 retains your information for as long as necessary and in accordance with applicable legal obligations.
7.1 Active Account Information
Account information, transaction history, and gaming records are retained for as long as your account is active. This information is essential for providing the service.
7.2 After Account Closure
Even after an account is closed, financial transaction and identity verification information may be retained in accordance with legal obligations. Cookies and log files are generally kept for a short period and then deleted.
7.3 Data Deletion Requests
Requests to delete information beyond legal obligations can be submitted to [email protected]. We will process your request within a reasonable time and follow up with you on the matter.
8. Your Rights
As a registered user of 9bd9, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you. Upon request to [email protected], we will provide a copy of the stored information.
Right to Rectification
If any of your stored information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.
Right to Erasure
You have the right to request deletion of information beyond legal obligations. We will give your request due consideration and inform you of our decision.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, especially for marketing communications. Once you submit an objection, we will stop the relevant processing.
9. Protection of Minors
9bd9's services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. Date of birth is verified at registration and, where necessary, a stricter age verification process is followed.
If we become aware that a minor has used our platform, their account will be closed immediately and the associated information will be deleted. If you believe a minor is using our platform, please inform us at [email protected].
10. Policy Changes and Updates
10.1 Notice of Changes
9bd9 reserves the right to change or update this privacy policy at any time. For significant changes, we will post a notice on the platform and, where necessary, notify you by email. The "Last Updated" date at the top of the policy will always reflect the date of the most recent change.
10.2 Meaning of Continued Use
Continued use of our services after a policy change will be taken as your consent to the updated policy. If you do not agree with the changed policy, please stop using the service and contact us at [email protected].
11. Contact Us
If you have any questions, objections, or requests regarding this privacy policy, please contact us:
9bd9 Privacy Team
Email: [email protected]
Live Chat: 24/7 support available in Bengali
We typically respond to your request within business days. For urgent matters, please contact us via live chat.
To learn more, read our Terms and Conditions and Responsible Gaming Policy.